1. Introduction
Infinity Restoration (“we,” “our,” or “us”) operates InfinityRestoration.com and is committed to protecting the privacy of every visitor and customer. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or contacting us for services, you agree to the practices described here.
Infinity Restoration is a family-owned disaster restoration company based in Orlando, Florida, serving the greater Orlando metro area, Tampa and the Sarasota region. We specialize in water damage restoration, mold remediation, fire and smoke damage restoration, and storm damage repair.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you contact us, request a quote, schedule a service, or fill out any form on our website. This may include:
- Full name, address, and property location
- Phone number and email address
- Details about your property damage or restoration needs
- Insurance information you choose to share
- Any other information submitted through contact or emergency request forms
2.2 Information Collected Automatically
When you visit InfinityRestoration.com, certain information is collected automatically by our website and analytics systems, including:
- IP address and general geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website or search engine
- Cookies and similar tracking technologies
2.3 Phone and Communication Records
If you call our office or our automated calling system, we may record or log information from that interaction for quality assurance, training, and service delivery purposes. You will be notified of any recording at the start of the call.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide disaster restoration services
- To schedule on-site assessments, remediation, and repair work
- To communicate updates about your project or appointment
- To process and coordinate with insurance adjusters when applicable
- To improve our website content, SEO performance, and user experience
- To send service reminders or follow-up communications (you may opt out at any time)
- To comply with applicable laws, regulations, and licensing requirements
- To protect the rights and safety of Infinity Restoration, our employees, and our customers
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, doing so may affect certain website functions.
We may use third-party tools such as Google Analytics and Google Search Console to analyze website traffic and performance. These services have their own privacy policies governing how they handle data collected on our behalf.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
- With subcontractors or partners who assist in delivering restoration services, under confidentiality obligations
- With your insurance company or adjuster, at your direction, to facilitate your claim
- With technology service providers (e.g., website hosting, CRM, scheduling platforms) that support our business operations
- When required by law, court order, or government authority
- To protect the rights, property, or safety of Infinity Restoration or others
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, and resolve any disputes. Project records related to remediation and restoration may be retained for a minimum of five (5) years in accordance with Florida licensing and insurance requirements.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or electronic storage is 100% secure. We encourage you to use caution when sharing sensitive information online.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
9. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to legal retention obligations
- Opt out of marketing communications at any time by contacting us directly
To exercise any of these rights, please contact us using the information provided in Section 11.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the Effective Date at the top of this document. We encourage you to review this policy periodically. Continued use of our website after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Infinity Restoration
Website: www.InfinityRestoration.com
Phone: (407) 286-8297
Service Area: Greater Orlando Metro, Tampa & Sarasota, Florida
Licensed Mold Assessor | IICRC Certified Technicians | In Business Since 2008